Superyacht St Barth handles personal data submitted through this website. Contact the Gustavia office at myyacht@superyachtstbarth.com or 4 Rue Augustin Cagan, La Pointe – Gustavia, 97133 St Barthélémy.
The service request collects vessel and visit details, selected services, contact details and any supporting documents you choose to send. The customer application also collects captain and optional crew contacts, owner and billing details, comments and any marketing choices you make. Only provide other people’s details or documents if you are authorized to do so. Do not upload passports or include card details, payment-authorization forms or sensitive medical information.
The office uses the application to assess your requirements and discuss the requested services. Submitting it does not confirm a booking, accept service terms or authorize payment. Service terms and payment arrangements are handled separately.
Resend delivers service requests and uploaded documents to the Gustavia office email address. The office receives a PDF record of each request or customer application and files client documents in SharePoint. Service-request clients receive a separate acknowledgement with the request PDF; uploaded clearance documents and crew lists are not attached to that client copy. The website does not automatically forward your submission to other group companies.
The office retains client records for a minimum of three years after the last activity, to support vessels returning after several seasons. Contact the office about the retention or deletion of your records. The website processes uploaded files for email delivery and does not maintain a separate document archive.
An incomplete service request is saved in this browser tab for up to 24 hours and cleared after successful submission. Refreshing the page may restore those draft details. Uploaded files, security tokens and consent selections are not saved in that draft and must be selected again. Customer-application entries remain in memory only and are cleared on refresh or submission.
Marketing permission is optional and separate from your application. The form identifies the four Arthur Black group companies covered by that permission. No channel is selected by default. Leaving every choice unticked does not affect your requested services. To withdraw permission, email myyacht@superyachtstbarth.com or use the unsubscribe option in a marketing message.
Cloudflare Turnstile processes technical information to check whether submissions are legitimate. Vercel hosts and secures the website. Google Maps loads automatically on the Contact page to display the office location, and Adobe Fonts supplies the website fonts; these services receive the technical request information needed to load their content. Email, telephone and WhatsApp communications are also handled by the provider for the service you choose.
Where optional analytics is configured, Usercentrics manages your privacy choices for Google Tag Manager, Google Analytics, Vercel Web Analytics and Meta Pixel (listed as Facebook Pixel). Analytics and advertising storage are denied by default and Google services follow those choices. Vercel Web Analytics measures page views only after you consent to that service, using cookie-free, aggregated data. This integration removes URL query strings and fragments before sending a page view and does not send application fields or custom form events to Vercel. Google Ads is not active.
If you consent to Facebook Pixel in the Marketing category, Meta receives page views and a Lead event when a service enquiry is successfully accepted. This helps us measure enquiries from our Facebook and Instagram ads. Meta receives technical browser and connection information, the visited page URL and advertising cookie identifiers, and may associate activity with your Meta account. The browser Pixel does not send your form answers, uploaded documents, email address, telephone number or yacht details to Meta. Automatic event detection and advanced matching are not enabled by this integration. Declining or withdrawing this consent does not prevent you from sending a request. Use Privacy settings to withdraw consent and stop future events. Information already sent is subject to Meta's privacy policy (https://www.facebook.com/privacy/policy/).
If you separately opt in to Conversions API in Privacy settings, we also send Meta a server-side Lead event after the office email provider accepts your service or contact enquiry. This contains the event time, a submission event identifier, a fixed website page URL without query strings or fragments, a SHA-256 hash of your trimmed, lower-case email address for matching, and your browser user agent (technical information identifying your browser and operating system). A hashed email address remains personal data and Meta may match it to your account. This server integration does not send your IP address, advertising cookies, name, telephone number, request text, yacht details or documents. Customer account applications do not trigger this event. This optional consent is separate from permission to contact you about your enquiry. Declining or withdrawing it does not affect your request; withdrawal stops future server events. Meta processing is described at https://www.facebook.com/privacy/policy/.
Where the privacy controls are available, use Privacy settings in the footer to review or change optional-service choices. You can also email the office to ask about the use or retention of your application, request access or correction, or ask for deletion, restriction or objection where applicable.